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Ron Carter Hummer ain't cool...
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Ron Carter Hummer ain't cool... - 12/15/2006 12:36:45 PM
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2H2s
Posts: 42
Joined: 8/17/2006
What State or Country League City, Texas
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Ron Carter Hummer in Houston, TX ain't cool at all 
I took my lifted '05 SUT in for service; leaking via the transfer case, 3" drop in my lift (which they didn't install), dented & bent cross member & spa treatment.
I left town for four weeks & return to a $2,800.00 repair bill 
I received a telephone call from the service manager & the sales manager both explaining to me that they will need to replace the following items;
Pitman arms
Idler arms
Torsion bars
FabTech tie rods
Cross member (which I took it in to replace anyway)
I stopped them at this point & explained to both of them I wanted to know what caused this before we go any further. I instruct both of them to contact me once they find the culprit. Two weeks later my wife receives a telephone call saying the truck is ready WTF She in turn calls me & proceeds to explain that Ron Carter had already completed the repairs to the tune of $2,800.00 out of my pocket
Now, I'm not an auto mechanic. However, I am a machinist & mechanically inclined. WTF good is a 75,000 mile warranty, on a truck that has been off-road four times. The lift has been installed since May...the truck only has 8,000 miles on it .
The sales manager had already informed my wife that the bent cross member couldn't have been the culprit...his was bent worse than mine. Then they where trying to say that I had the recalled FabTech pitman arms...NOT, the lift was put on after the recall & those parts were not available.
I went ahead and paid the bill...against my better judgement .
Anyone else on here ever experience this...should I contact hummer direct...publish my story on the internet...say bad things about Ron Carter Hummer...
Give me some suggestion please
< Message edited by 2H2s -- 12/15/2006 6:35:09 PM >
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 3:11:27 PM
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NewtonsLaw
Posts: 400
Joined: 8/10/2006
What State or Country Texas
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I am sure there was some kind of miscommunication along the way between everyone that was involved....I have had plenty of service work done there before on my old truck and everytime they were very prompt in telling me what exactly was wrong , what caused it and so on....I know the sales manager and I know for a fact that he would not do anything without some kind of approval...I hope that these issues can be resolved before anymore damage to occur in all parties inlvolved..
In my opinion the sales manager has always tried as hard as he can to take care of everyone he sales to, before and after the sale...Now I am sure if there was something that he could do to better the situation he would have done it...Maybe it was out of his hands, or something I don't know....I am just trying to give you my opinion from the outside and it is kinda hard to not knowing everything that had gone on in the whole deal...Good luck!!
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 5:57:40 PM
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NewtonsLaw
Posts: 400
Joined: 8/10/2006
What State or Country Texas
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Also about the 75,000 mile warranty, once you had the lift kit installed it voided any warranty you have on any of the suspension parts...That is just something that GM have not and will not ever cover....It is the same for anything that you modify on the truck...Like exhaust, if you put in an aftermarket system GM will not cover it if anything goes wrong...Anyway sorry it happened buddy but you know that is why you don't see a whole lot of lifted H2's doing what we do in our trucks....I also don't think you will get anywhere with Hummer because of the fact the truck is lifted.....Also Fabtech won't even put a longer warrnty on there lift kits just because the are too heavy and they will have pre-mature wear on the suspension parts...
And truthfully the sales manager did not have to be involved in the deal, but he chose to so that you would be taken care of....You know better than that....He bends over backwards for the customers...and he has before for you I am sure at one time or another...As far as saying bad things about Ron Carter, I don't think they did anything out of place but Like I said before I was not there for the whole deal....But the service manager and the sales manager are good in customer service and doing things the right way, if not the best I have ever delt with at any dealership.
< Message edited by NewtonsLaw -- 12/15/2006 6:02:24 PM >
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 6:27:06 PM
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2H2s
Posts: 42
Joined: 8/17/2006
What State or Country League City, Texas
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quote:
ORIGINAL: NewtonsLaw
Also about the 75,000 mile warranty, once you had the lift kit installed it voided any warranty you have on any of the suspension parts...That is just something that GM have not and will not ever cover....It is the same for anything that you modify on the truck...Like exhaust, if you put in an aftermarket system GM will not cover it if anything goes wrong...Anyway sorry it happened buddy but you know that is why you don't see a whole lot of lifted H2's doing what we do in our trucks....I also don't think you will get anywhere with Hummer because of the fact the truck is lifted.....Also Fabtech won't even put a longer warrnty on there lift kits just because the are too heavy and they will have pre-mature wear on the suspension parts...
And truthfully the sales manager did not have to be involved in the deal, but he chose to so that you would be taken care of....You know better than that....He bends over backwards for the customers...and he has before for you I am sure at one time or another...As far as saying bad things about Ron Carter, I don't think they did anything out of place but Like I said before I was not there for the whole deal....But the service manager and the sales manager are good in customer service and doing things the right way, if not the best I have ever delt with at any dealership.
Whoooopsie...notice that most of the items are steering parts & nothing pertaining to the lift. How does one know he chose to  I didn't purchase this truck at Ron Carter, because of the original sales price quoted to me...so no one has bent over backwards for me concerning Ron Carter sales or service wise.
Truth be known, when I purchased the wife's H2 there...they wouldn't even put her texas tags on for her when they came in.
It's all your opinion so I'll take it with a grain of salt. Just like my opinion & Ron Carter not being a good Hummer dealer. I just put this out here for everyone to read & conside; before modifying a Hummer, off-roading it & to think twice before you take a vehicle in for service at this particular Hummer dealership. Just my POV, Lee
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 8:14:56 PM
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NewtonsLaw
Posts: 400
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Okay you got me, about them being steering parts and not suspension parts but it is caused from having the lift on there...Because of the fact you have to put larger tires on the truck, all of these things go together...Look I am glad you posted this up because that is why this website is here, and yes you do have the right to your opinion about Ron Carter and there srevice...And yes he "chose to" because his title is sales manager not service manager...So really it was not his job to have anything to do with your issues...To me that is bending over backwards to try and help you out but that is just my POV...
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 8:40:16 PM
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2H2s
Posts: 42
Joined: 8/17/2006
What State or Country League City, Texas
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quote:
ORIGINAL: NewtonsLaw
Okay you got me, about them being steering parts and not suspension parts but it is caused from having the lift on there (Ron Carter couldn't even confirm it was caused by the lift???)...Because of the fact you have to put larger tires on the truck, all of these things go together...Look I am glad you posted this up because that is why this website is here, and yes you do have the right to your opinion about Ron Carter and there srevice...And yes he "chose to" because his title is sales manager not service manager...So really it was not his job to have anything to do with your issues(Bingo, glad you figured this out, he didn't even sell this truck to me)...To me that is bending over backwards to try and help you out but that is just my POV...
Where are you obtaining your information from? There are many lifted trucks in the area that don't have issues similar to these. Most of the trucks I have looked at have 25,000 plus miles on them, without these steering issues.
I have a hard time hearing you out knowing that you destroyed your H3 numerous times...NOW all of a sudden your the H2 SUT expert???
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 9:43:38 PM
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Arin
Posts: 150
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umm..........my husband was there at the dealership when YOUR wife told them to fix it.....maybe you should be bitching at her.
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 9:48:05 PM
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linakatx
Posts: 182
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i have to say that we purchased our H2 from Ron Carter over 4 years ago and have had nothing but the best of service from the dealership. we have been very fortunate that our truck has not required much repair work, but everyone at the dealership has always gone above and beyond to make sure the experience was exceptional. i cannot imagine that a dealership of this size would repair anyone's truck without authorization.
we also joined TCGOG approximately 18 months ago and i have witnessed auggie personally supply parts, off road repair, mechanic assistance as well as time and concern to the point where it has become expected instead of appreciated. it disturbs me that in this day and time there always has to be someone to blame instead of accepting that things do go wrong.
Hummers are great trucks and Ron Carter and its people are well worth the trip from anywhere. i have spoken to other hummer owners who have purchased their trucks elsewhere in the Houston area and trust me-they cannot even get an oil change.
we are looking forward to purchasing our H3 from Ron Carter.
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 9:48:06 PM
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2H2s
Posts: 42
Joined: 8/17/2006
What State or Country League City, Texas
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quote:
ORIGINAL: Arin
umm..........my husband was there at the dealership when YOUR wife told them to fix it.....maybe you should be bitching at her.
ATTITUDE....would you like for me to bring everything out in the open about Ron Carter here...keep yapp'in
and your answer is very wrong
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 9:55:14 PM
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kimme
Posts: 84
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WOW . . . you guys need to CHILL!!! I used to work for Ron Carter . . . I don't anymore but I have known Bobby Miller for a long time. He is the best I've seen when it comes to customer service. He is the ONLY one I'll let handle my cadillac or Tim's hummer. He has always called and told us what was wrong before starting ANY work. I don't work there anymore but I still wouldn't take our cars anywhere but there. I'm sorry and surprised about your experience there but I believe communication is the key to any problem.
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kim-me
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 10:04:55 PM
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kimme
Posts: 84
Joined: 10/10/2006
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huh?
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kim-me
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 10:06:03 PM
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NewtonsLaw
Posts: 400
Joined: 8/10/2006
What State or Country Texas
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No it is my truck where the hell did that come from? My personal life is none of your business and since you want to shy away from the issue at hand that sarted this thread to begin with, which I think that was your intention from the get go, I will not reply to you any longer...Good luck with your lifted truck, stay safe and all that good stuff!!!
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 10:09:07 PM
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2H2s
Posts: 42
Joined: 8/17/2006
What State or Country League City, Texas
Status: offline
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quote:
ORIGINAL: NewtonsLaw
No it is my truck where the hell did that come from? My personal life is none of your business and since you want to shy away from the issue at hand that sarted this thread to begin with, which I think that was your intention from the get go, I will not reply to you any longer...Good luck with your lifted truck, stay safe and all that good stuff!!!
Good...tried to tell you that in the beginning. YOU don't have a dog in this match
< Message edited by 2H2s -- 12/15/2006 10:18:29 PM >
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 10:14:39 PM
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kimme
Posts: 84
Joined: 10/10/2006
Status: offline
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Ok, "bu-bye" now! Isn't that other forum looking for their "jack-ass" back? Tell Jennifer and Terry, hello, as well. I think they have forgotten where their loyalty should be . . . uh . . . does the name Auggie sound slightly familiar?
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kim-me
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RE: Ron Carter Hummer ain't cool... - 12/15/2006 10:22:34 PM
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NewtonsLaw
Posts: 400
Joined: 8/10/2006
What State or Country Texas
Status: offline
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quote:
ORIGINAL: 2H2s
quote:
ORIGINAL: NewtonsLaw
Also about the 75,000 mile warranty, once you had the lift kit installed it voided any warranty you have on any of the suspension parts...That is just something that GM have not and will not ever cover....It is the same for anything that you modify on the truck...Like exhaust, if you put in an aftermarket system GM will not cover it if anything goes wrong...Anyway sorry it happened buddy but you know that is why you don't see a whole lot of lifted H2's doing what we do in our trucks....I also don't think you will get anywhere with Hummer because of the fact the truck is lifted.....Also Fabtech won't even put a longer warrnty on there lift kits just because the are too heavy and they will have pre-mature wear on the suspension parts...
And truthfully the sales manager did not have to be involved in the deal, but he chose to so that you would be taken care of....You know better than that....He bends over backwards for the customers...and he has before for you I am sure at one time or another...As far as saying bad things about Ron Carter, I don't think they did anything out of place but Like I said before I was not there for the whole deal....But the service manager and the sales manager are good in customer service and doing things the right way, if not the best I have ever delt with at any dealership.
Whoooopsie...notice that most of the items are steering parts & nothing pertaining to the lift. How does one know he chose to I didn't purchase this truck at Ron Carter, because of the original sales price quoted to me...so no one has bent over backwards for me concerning Ron Carter sales or service wise.
Truth be known, when I purchased the wife's H2 there...they wouldn't even put her texas tags on for her when they came in.
It's all your opinion so I'll take it with a grain of salt. Just like my opinion & Ron Carter not being a good Hummer dealer. what the happen to this: I just put this out here for everyone to read & conside; before modifying a Hummer, off-roading it & to think twice before you take a vehicle in for service at this particular Hummer dealership. Just my POV, Lee
Okay so I lied....this was never ment as a "match" but whatever...You started this thread supposively so that people can read and conside so when I did you took it the wrong way..It is okay for you to bad mouth Ron Carter but it is not okay for us to praise them...What the hell is up with that? Last I knew you and I were cool and now you have all of this animosity towards me...What the hell? Anyway if you have personal issues with me then PM me otherwise get back to what you originally started this thread to begin with...You having an issue with Ron Carter not me..
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I'm sure the sales manager is just trying to help. This reminds me of the time I had a Z71 truck and I placed larger tires on it. I had Discount tires bump the torsion bars up to level the truck out. Needless to say, a couple months later, I had uneven wear on the tires and a messed up alignment. It ended up ruining my some of my steering joints and and suspension parts. 1000 bucks later and a new set of tires!!!
use...Either way it is just my POV...No reason to get your panties in bunch 
